By choosing to use our website and services, we consider it to be a freely given agreement on our policy, stated within this page.
Scope of this policy
Information we collect
ChMeetings collects and stores personal information such as your name, sex, contact details, address, birthday, education and marital statue. We may also collect and store images and payment information. We will never collect and store credit card details, nor is our intention to collect information of individuals under the age of 16 years old.
In case of facing errors while using our Services, we will collect the log data of your phone or device. This log data includes your device’s Internet Protocol Address (IP), your location (country) based on IP, the device’s name and operating system version, the configuration of the app while using the Service, time and date of using the app, and other statistics.
Legal basis for processing information
We use personal information as necessary for the performance of our Services or to take steps prior to providing our Services, and to support our legitimate interests in maintaining and improving our Services, understanding how our Services are used, optimizing our marketing and advertising services, customer service and support, and protecting and securing our visitors, our clients, ourselves and our Services.
Keeping collected information
We will keep your personal information as long as you are our client and have an active account on ChMeetings app. Demo accounts are valid for 30 days after which they are no longer accessible and related data will be permanently deleted. Chat support messages will be kept for a period of one year.
Users can request to have their accounts removed from ChMeetings app and to stop using our Services temporarily or permanently. Users must ensure they give us 15 to 30 days to remove their accounts from the ChMeetings app.
The Customer’s data (also known as the organization’s data) belongs to the Customer. A Customer reserves the right to request the cancelation of their account and services, and permanently delete their data from our servers. If a Customer requests to transfer or delete their data on ChMeetings app, they would be solely responsible for safeguarding all their organization’s data.
Protection of Information
The security of your personal information is important to us. We maintain a variety of appropriate technical and organizational safeguards to protect your personal information. We limit access to personal information to employees who we believe reasonably need to retrieve that information to provide our services. We have implemented reasonable physical, electronic, and procedural safeguards designed to protect personal information about you.
No method of transmission over the Internet, method of electronic storage or other security methods are one hundred percent secure. While we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
ChMeetings will notify users in case we are facing a malware or a security breach.
Sharing information with Third Parties
We may employ third-party companies and individuals to perform the following:
- Facilitate our Services.
- Provide the Service on our behalf.
- Provide Service-related services.
- Assist in analyzing how the Service is being used.
Our users should know that these third parties have access to personal information to help us and them perform the above mentioned services. However, they are obligated not to disclose or use the information for any purpose other than providing our Service.
These third parties can be in the European Union and/or in the European Economic Area. If they are located outside the European Union and the European Economic Area, including the countries that are not recognized as providing an adequate level of protection, the transfer of personal information shall be made only if adequate safeguards are in place, in accordance with applicable law. To that end, we rely on several safeguards, such as standard contractual clauses issued by the European Commission. Upon request, you can receive from us a list of third parties from third countries, as well as a copy of the agreed provisions that ensure an adequate level of protection of personal information.
Under the applicable law, you have the following rights:
Right of access: You have the right to obtain confirmation as to whether your personal information is processed by us, as well as information on the specific nature of the processing.
Right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
Right to erasure (right to be forgotten): You have the right to request the erasure of your personal information, under certain conditions.
Right to restriction of processing: You have the right to request the restriction of processing your personal information, under certain conditions.
Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit them to another controller, under certain conditions.
Right to object: You have the right to object to processing your personal information by us, under certain conditions.
Right to oppose to receiving marketing messages: You have the right to oppose the processing of your personal information with the purpose of sending marketing messages.
Withdrawal of consent: As far as we are processing your personal information based on your consent, you may at any time revoke or change your consent, free of charge, without affecting the consent-based processing of your personal data before its withdrawal. The personal data collected on your consent will be kept until its withdrawal.
Right to lodge a complaint with a supervisory authority: If you believe that your data protection and privacy rights have been infringed by us in any way, you may contact the relevant Data Protection Supervisory Authority in your place of residence.
Last modified on October 6, 2020.