Who We Are

Jios Development, a fast-growing software development start-up serving thousands of churches around the globe, seeks flexible go-getters for a customer success specialist role. This key member of our leadership team will craft customer success strategies, foster strong customer relationships, and collaborate with internal leaders for excellent customer experiences with our SaaS software, ChMeetings. Ideal candidates are analytical problem solvers, Love the church and have strong understanding of faith-based customers. Join us and make an impact!

Employee Benefits

Social insurance.

offers financial protection during unemployment, disability, or retirement, ensuring stability for employees.

Medical insurance (Metlife Alico).

provides essential healthcare coverage, promoting employee well-being and peace of mind.

Life insurance (Metlife Alico).

offers financial security for employees and their families in case of unexpected events, providing reassurance and support.

Open Positions

Your Priorities

  • Communicate directly with customers via live chat/Zoom Meetings/phone/Email and tickets.
  • Facilitate interactive webinars with customers to engage, educate, and address their needs.
  • Craft and deliver excellent written/verbal communication that provides clarity and assistance to various customer software needs.
  • Demo the software to customers speaking English & Arabic.
  • Teach and advise customers on the use of software products.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Troubleshoot through obstacles with customers by providing clear and/or alternative solutions leading to their end goals.
  • Track and report unintended software functioning through a process of replicating behaviors, documenting, and presenting to product/engineering teams for fixes.
  • Adapt and learn to be an expert quickly as new software and updates get pushed out frequently.
  • Brainstorm, create and help implement better and more efficient and effective processes for the team.

Job Requirements

  • Fluency in English is a MUST.
  • Preference for candidates fluent in French or Spanish.
  • Two to five years of experience in communications, account management, or customer success.
  • Prior experience in an English-Speaking customer support role of at least 6 months is preferable.
  • Strong handling skills and active listening.
  • Positive and empathetic attitude with persuasive speaking skills.

Working Hours

  • Daily Schedule: 3:00 PM - 12:00 AM (including 1-hour break).
  • Weekly Hours: 40 hours per week.
  • Working Days: Monday through Friday.
  • Weekends: Saturday and Sunday.

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